Legal
Refund Policy
Last updated: 11 September 2026
1. Overview
This Refund Policy explains when you are eligible for a refund or reschedule for a Play X Cafe simulator session booking, and how approved refunds are processed. It applies to all sessions booked through our website and forms part of our Terms & Conditions. This policy covers session bookings only — Play X does not currently sell or ship any physical goods.
2. Cancelling 24 Hours or More Before Your Session
If you cancel your booking at least 24 hours before your scheduled session start time, you are eligible for a 100% refund of the amount paid for that session.
3. Cancelling Less Than 24 Hours Before Your Session
Cancellations made less than 24 hours before your scheduled session start time are normally non-refundable. However, Play X may, at its discretion and where operationally possible, offer to reschedule your session to another available slot instead of a refund. Please contact us as soon as possible if your plans change.
4. No-Shows
If you do not arrive for your scheduled session and have not cancelled or rescheduled in advance, this is treated as a no-show and is non-refundable.
5. Cancellations by Play X Cafe
If Play X needs to cancel your session due to equipment failure, venue closure, or another operational issue on our end, you may choose either a full refund of the amount paid, or to reschedule your session to another available slot at no additional cost.
6. Duplicate Payments & Payment Errors
If you were charged more than once for the same booking, or if a payment was debited from your account but your booking was not correctly created or confirmed, please contact us with your payment reference details. We will investigate the matter with our payment gateway partner and issue a refund where the error is verified.
7. How Refunds Are Processed
Approved refunds are credited back to the original payment method used for the booking. Once a refund is approved, the time it takes to reflect in your account depends on your bank’s or payment provider’s own processing timelines, which are outside Play X’s control — we are unable to guarantee a fixed settlement time. If you have not received an approved refund after a reasonable period, please contact us with your booking and payment details and we will follow up with our payment gateway partner on your behalf.
8. Promotional Credits & Vouchers
Play X may introduce promotional credits, vouchers, or prepaid products such as the Play X Race Pass. Where applicable, such credits or vouchers may carry their own specific terms regarding validity, transferability, and refund eligibility, which will be stated at the time they are offered. This Refund Policy applies to standard paid session bookings unless a specific promotional term says otherwise.
9. Contact Us
If you have any questions about this Refund Policy or need to request a cancellation, reschedule, or refund, please contact us:
Play X Cafe
Sai JBM Complex, 536, Ground Floor, Poonamallee High Rd
Arumbakkam, Chennai, Tamil Nadu 600106
Email: playxcafe@gmail.com
Phone: +91 74486 07146