Terms & Conditions

1. Acceptance of These Terms

By accessing the Play X Cafe website, booking a session, or visiting our venue, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or booking services, and do not visit the venue. We may update these Terms from time to time, as described in Section 20; continued use of our services after an update means you accept the revised Terms.

2. About Play X Cafe

Play X Cafe (“Play X”, “we”, “us”, or “our”) operates a motorsport-themed entertainment venue in Chennai offering static and motion racing simulator sessions and a pit-lane inspired hangout space. Our services are delivered in person at our physical venue, and bookings are made in advance through our website. Play X does not currently sell or ship any physical goods, and these Terms apply to the booking and use of our simulator sessions and venue.

3. Accuracy of Customer Information

When booking a session, you agree to provide accurate, current, and complete information, including your name, contact number, and email address, and to keep this information up to date. Play X is not responsible for a missed or delayed booking confirmation, reminder, or other communication caused by incorrect contact details provided at the time of booking.

4. Booking Availability & Simulator Allocation

All sessions are subject to availability at the time of booking. Selecting a date, time, and Xperience on our website does not by itself guarantee that a simulator will remain available until your payment is completed — see Section 6 on temporary holds. Play X allocates a specific simulator rig based on the Xperience and simulator type (Static or Motion) selected at booking. While we make reasonable efforts to honour your selection, we may substitute an equivalent available rig of the same type if there is a technical issue with the originally allocated simulator.

5. Session Date, Time & Duration

Each booking is for a specific date, start time, and duration, as shown at the time of booking and in your booking confirmation. Sessions begin and end at their scheduled time regardless of when you arrive — see Section 7 on late arrival — and running over the booked duration is subject to staff discretion and the availability of the simulator for the next booking.

6. Payment & Booking Confirmation

A valid payment is required to complete a booking. When you select a session, Play X places a temporary hold on the corresponding simulator for a limited time (currently up to 15 minutes) while you complete payment. This hold is not a confirmed booking and does not guarantee the simulator will remain reserved if payment is not completed within that window.

A booking is confirmed only once your payment has been successfully processed and confirmed by our payment gateway partner. An unpaid hold, an incomplete payment, or a payment that fails or is still pending does not constitute a confirmed booking, and Play X is not obligated to honour it.

7. Late Arrival

Please arrive at least 10–15 minutes before your scheduled session to allow time for check-in and a safety briefing. Late arrival may reduce your available session time, depending on subsequent bookings and simulator availability — your session will still end at its originally scheduled time and will not automatically be extended. Depending on staff availability, we will do our best to accommodate you for the remaining duration, but this is not guaranteed.

8. No-Shows

A booking is treated as a no-show if you do not arrive for your scheduled session and have not cancelled or given prior notice to Play X. A customer who does not attend the booked session and has not cancelled within the applicable cancellation window will normally not be eligible for a refund — see our Refund Policy.

9. Rescheduling & Cancellations

You may request to reschedule or cancel a confirmed booking by contacting us using the details in Section 21. Whether a cancellation is eligible for a refund, and whether rescheduling is offered instead, depends on how much notice you give — see our Refund Policy. Rescheduling is always subject to the availability of an alternative slot.

10. Refunds

Refund eligibility depends on how much notice you give before your scheduled session and the reason for cancellation. Full details are set out in our Refund Policy, which forms part of these Terms.

11. Venue Rules & Customer Conduct

While at Play X Cafe, you agree to follow the instructions of our staff and any venue rules displayed on site, including rules relating to safety, hygiene, food and beverage, and use of common areas. We expect all guests to behave respectfully towards staff and other guests. Play X reserves the right to end a session without refund, and to refuse further service, for any guest who behaves abusively, dangerously, or in a manner that disrupts other guests or staff.

12. Minors & Guardian Supervision

Guests under the age of 18 may be required to be accompanied by, or have the consent of, a parent or legal guardian to book and use a simulator session, depending on the Xperience selected and the guest’s age. A parent or guardian accompanying a minor is responsible for that minor’s conduct and safety while at the venue. Play X staff may request age confirmation or guardian consent at check-in.

13. Safe Use of Simulator Equipment

Our simulators involve moving seats (for Motion simulators), pedals, and other equipment, and must be used only as instructed by Play X staff. You agree to follow all safety instructions, use any safety restraints provided, and immediately stop use and inform staff if you feel unwell, dizzy, or unsafe during a session.

Simulator sessions may not be suitable for guests with certain medical conditions (including but not limited to heart conditions, motion sickness, epilepsy, or pregnancy). If in doubt, please consult a medical professional before booking.

14. Damage to Equipment

You agree to use Play X’s simulators, seating, screens, and other equipment with reasonable care. Play X reserves the right to recover the reasonable cost of repair or replacement from a customer for damage to equipment caused by that customer’s intentional act, recklessness, or negligence — for example, deliberate misuse or a clear disregard of staff safety instructions. This does not apply to normal wear and tear or to equipment malfunction not caused by the customer.

15. Technical Interruptions & Simulator Malfunctions

Play X uses professional-grade simulator hardware and software, but technical issues, malfunctions, or interruptions can occasionally occur and are outside our control. If a technical issue significantly affects your session, our staff will try to resolve it promptly, offer an alternative simulator where available, or extend or reschedule your session at our discretion. Where a session cannot reasonably be delivered due to a technical fault, see Section 16 and our Refund Policy for your options.

16. Our Right to Reschedule or Cancel

Play X may need to reschedule or cancel a booked session for reasons including equipment failure, venue maintenance, safety concerns, or other operational reasons outside our reasonable control. Where we do so, we will make reasonable efforts to notify you in advance and offer you the choice of a full refund or rescheduling to another available slot, as set out in our Refund Policy.

17. Limitation of Liability

Play X provides an entertainment venue and simulator experience for recreational use. To the maximum extent permitted by applicable law, Play X’s liability for any claim arising out of or relating to your booking or visit is limited to the amount you paid for the relevant session, except where such a limitation is not permitted by law (for example, in the case of death or personal injury caused by our proven negligence). Play X is not liable for indirect, incidental, or consequential loss, or for loss of data, business, or opportunity, arising from your use of our services. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Indian law.

18. Privacy

Our collection and use of your personal information in connection with bookings and use of our website is described in our Privacy Policy, which forms part of these Terms.

19. Governing Law

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of Play X Cafe’s services will be subject to the exclusive jurisdiction of the courts having jurisdiction over Chennai, Tamil Nadu.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies, or applicable law. The “Last updated” date at the top of this page shows when these Terms were last revised. We encourage you to review this page periodically.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us: